Installing MoxieManager should be fairly simple, but mastering all the options can be harder.
And if you have problems, check out the FAQ and if that doesn't work, use the ticket system from your account.
PHP and .NET have the same features.
Please note that a lot of the documentation is still for the PHP version, all config examples that looks like $moxieManagerConfig[""]; is of course edited in the Web.config file for .NET.
Usually, you should just replace the old files with all the new files in the updated package, making sure to overwrite. With the exception of the config file, most of the times (perhaps not on major updates) you should be able to save your config file, but if you have some trouble after upgrading, replacing and re-doing the configuration might help you solve some issues.
Check out the cache_suffix option in the TinyMCE configuration.
If you use MoxieManager standalone, you can add or change the loader.min.js script file querystring, and it should drop the cache files loaded.
If you are having issues, first thing to check is write permissions, make sure you can write to the temp folder, by default, it uses system temp folder, but you can reconfigure that using general.temp_dir. If you want upload/create folder to work, make sure write access to the listed folder is also correct. You may also need write permissions to the storage folder (moxiemanager/data/storage by default) if you wish to use those features.
Another common issue is that thumbnails aren't shown centered in the thumbnail view of MoxieManager, this is due to wrong doctype in the document opening MoxieManager, set the HTML5 (or HTML4 Strict) doctype and it will work.
Also check the FAQ for common issues!
Advanced debugging, you can access the debugging tool by setting general.debug to true in your config, then go directly to the following url with your browser (moxiemanager is the folder where you have installed it ofc):
This should give you some information about your system.
To get support, login on this website, access the "Support" tab on your account, setup users that can access our support portal, and then go to support.ephox.com.